Manhattan Active WM & WMOS Specialist
Independent Expertise.
Real-World Results.
More than two decades of hands-on Manhattan WMS experience across implementation, solution design and operations optimisation, without the big-firm overhead.
What I Do
From first-principles solution design to hands-on implementation and operational fine-tuning: specialist support across the full Manhattan WMS lifecycle.
Solution Design & Workshops
Leading strategic design workshops that help clients make informed decisions about their Manhattan WMS configuration. Process mapping, functional design, integration architecture and gap analysis, done properly, not generically.
Operations Optimisation
GEMBA walks, operational analysis and directed work redesign to identify where the system and the operation aren't working as well as they could. Solutions focus on doing more with the existing workforce, not simply reducing headcount.
Implementation & Configuration
End-to-end implementation support from configuration and testing through to go-live. Equally comfortable working at the detailed configuration level or leading the broader delivery process for a tier-one client.
Integration Design
WMS-to-host integration is where implementations frequently run into trouble. With deep experience designing inbound and outbound interfaces across numerous host systems, I can help you get this right from the start.
Task Management & Directed Work
Manhattan's tasking engine is one of its most powerful, most underused capabilities. Specialising in task interleaving, directed work design and eligibility rule configuration to drive measurable productivity gains.
Training & Knowledge Transfer
End-user, super-user and IT team training, adapted to the audience. Comfortable presenting to a boardroom or explaining a new workflow on the warehouse floor, knowing which language to use for each.
You Get the Expert.
Not a Team Lead.
Large consulting firms charge premium rates and deliver junior consultants managed from a distance. With SMH Supply Chain, you work directly with a specialist who has spent more than two decades solving exactly the kind of problems you're facing.
Vendor experience, client-side perspective
Fifteen years at Manhattan Associates (including design lead on tier-one implementations), followed by six years at DHL as both an optimisation specialist and a member of the regional Warehousing Centre of Excellence. I've sat on both sides of the table.
IT and operations, equally
Most WMS consultants are either system people or operations people. I've always been both. That means I can work just as effectively with your warehouse floor teams as with your IT architects, and translate between the two when needed.
Product depth that's genuinely rare
I helped design the original 3PL extensions to Manhattan WMOS that made multi-client operations possible. That work was eventually adopted into the base product. That kind of product depth takes decades to accumulate.
Case Studies
A selection of engagements that illustrate the practical, measurable difference the right WMS expertise can make.
Replenishment Productivity Uplift
A DHL consumer goods operation was losing significant time to inefficient forklift travel during replenishment. A redesign of Manhattan's directed putaway logic, engineered around product velocity and physical layout, dramatically reduced travel distances.
Result: 40% increase in replenishment productivity through reduced forklift travel time.
E-Commerce Transformation for an Iconic Australian Retailer
A heavily manual, paper-based e-commerce picking operation was replaced with a pick-to-tote solution using smart cart-task logic in Manhattan WMS. Go-live was timed with the End-of-Financial-Year Sale, the operation's biggest demand spike.
Result: Productivity exceeded the legacy system within two weeks. For the first time, EOFY peak was managed without the usual 30% casual workforce uplift.
Ready to Start a Conversation?
Whether you're planning a new implementation, optimising an existing operation, or untangling a system that isn't performing as it should, get in touch.
Get in Touch